Policies – Meraki Hair Collective

Our Policies

Guarantee Services

We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.

Guarantee Products

Just as we want you to be satisfied with your hair we want you to be happy with the products you are using. We will gladly accept returns for store credit on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.

Late Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, ect. It happens, we know! However, your tardiness can affect the remainder of our day by delaying us for clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.

Skin Test (Allery Testing)

Patch testing for hair colour is a legal requirement.

Meraki Hair Collective use Color.Me by KEVIN MURPHY and require a skin test patch 48 hours prior to your appointment, we also offer a hair strand test to ensure that the hair is up to being coloured and that the chemicals in the dye with not damage the hair or cause the hair to ‘break’. This is extremely important if your hair has been exposed to previous CHEMICAL SERVICES.

Cancellation Policy

Your appointments are very important to us at Meraki Hair Collective. We hold your appointments just for you and kindly ask that if you must cancel or reschedule any appointment, that you please provide us with 48hours notice. This way, we will be able to adjust schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, ect. However, if last-minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:

Less than 24 hours notice will result in a charge equal to 50% of reserved appointment
‘NO SHOWS’ will be charged 100% of the service amount

As a courtesy, we do call, text and/or email to confirm that date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double-check any appointments if you’re unsure.

Deposits are non-refundable & transferable only.